Refund policy
Your used piano from Stilwell Pianos carries a Limited Piano Warranty (unless identified "as-is" with no warranty). We are a family business and we take pride in our excellent reputation. Our warranty service attitude has always been: If you’re used piano arrives in any other condition than it was when you purchased it in the store, please contact us right away. We will make it right at no cost to you, and with as little inconvenience as possible.
Our Promise to You...
Conditions of Warranty
If during the warranty period (1 year) from the date of original purchase, your piano is found by Stilwell Pianos to have a defect in material or workmanship, Stilwell Pianos will repair such defect without charge for parts or labor. These defects must happen after the sale of the piano in order to be covered by Stilwell Pianos. In other words, if the piano has a defect when it is purchased (IE, missing lid prop, blemish in finish, etc.), the defect is not covered.
In the event Stilwell Pianos determines that the defect cannot be repaired, then Stilwell Pianos will replace the defective instrument with a reasonable equivalent.
Naturally, normal maintenance work such as tuning or regulation, and the results of normal wear, is not covered by this warranty. Tuning and adjustments are defined in the document titled "Piano Care" that is attached to this warranty. Cosmetic blemishes are also not covered. We have priced our used pianos in accordance with any blemishes they may already have.
Your Responsibilities as Owner...
In order for Stilwell Pianos to provide proper warranty service, it is necessary that the purchaser assume certain responsibilities.
1. Notify Stilwell Pianos at (480)207-6645 within 5 days of the discovery with a detailed explanation of the problem.
2. Permit Stilwell Pianos to inspect and provide warranty service which shall be completed within a reasonable time.
Proper Maintenance & Use
Your piano, like any other product, should be properly used and maintained. Regular maintenance tunings and regulation are the responsibility of you, the owner. It is important that you read your "Piano Care" sheet and be familiar with proper maintenance and use. Stilwell Pianos warranty does not apply to failures caused by the following:
1. Improper maintenance (this is described in the "Piano Care" document attached to this warranty)
2. Improper repair or regulation by someone other than a Stilwell Pianos Technician.
3. Abnormal strain, neglect, abuse, modification or exposure to sunlight, or to extremes in temperature or humidity. If our technician finds your home to be outside of the suggested humidity range of 25%-60% humidity, piano location or any other suggested care techniques listed in the "Piano Care" document, Stilwell Pianos cannot be held liable for damages to your piano. (We recommend 30% to 60% in home humidity but we allow a 5% variance).
4. Accidental damage by anybody other than a Stilwell Pianos technician.
Warranty Information
This warranty is non-transferable and non-assignable to subsequent owners of this instrument. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Should you have any questions regarding your warranty, please contact Stilwell Pianos by phone at (480)207-6645 or at Michael@StilwellPianos.com
Refund Policy
We do not grant refunds unless the piano has had a number of warranty issues that Stilwell Pianos has been unable to resolve in any other way besides refunding the customers money or replacing the piano with another one of the same value. Should you have any questions regarding our refund policy, please contact Stilwell Pianos by phone at (480)207-6645 or at Michael@StilwellPianos.com