We don't usually get Steinway Ls in... But when we do, they are the hit of the store! We actually got two in the same week this time! But you are reading about this one so lets talk about this one... This piano is in brand new shape inside and out. When we got it, the decal on the fall board (key cover) was missing a letter so we completely refinished it and added a brand new decal. The hammers are in brand new condition so I doubt it was played much. No teflon parts, cracks in the soundboard bridge, pinblock or bridges. Just a solid well built Steinway. The tone is typical of a Steinway (warm, rich, clean) and the bass is very powerful. We have regulated it to Steinway specs so it is all ready to go!